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Estimates indicate that overuse of health care resources account for up to a third of health care spending in the United States.1 Talking with your patient about overuse can be difficult, especially when a patient or family member expects care that may be unnecessary or may carry risks. Clinicians may be concerned about litigation or the prospect of negatively affecting the patient experience when they are not able to meet patients’ demands for particular services. However, a sizable percentage of patients choosing elective care would have avoided it, had they better understood their choices and the tradeoffs involved.2 Through collaborative conversations, patients can better understand the issues surrounding the effects of overuse, and clinicians can better understand the perspective of the patients they serve.
What’s included in each podcast?
A routine conversation, which demonstrates how a conversation might typically go in a routine, busy practice.
Skilled versions of patient-clinician conversations, whichhighlight more optimal approaches for addressing conversations on overuse. The types of skilled versions of conversations include:
A debrief, in which the hosts reflect on the differences in tone, style, language, and patient validation.
Bill Doherty, Ph.D., a Professor and Director of the Marriage and Family Therapy Program in the Department of Family Social Science, College of Education and Human Development, at the University of Minnesota, and an Adjunct Professor in the University of Minnesota’s Department of Family Medicine and Community Health. Dr. Doherty is also joined by Cate McKegney, MD, a primary care physician practicing in Edina, Minnesota.